DSDHH to Host ISVL Listening Sessions

Public comment is being sought on the Interpreter Services Vendor List (ISVL) used by the North Carolina Department of Health and Human Services to secure American Sign Language interpreting and Cued Language Transliteration services.

The NCDHHS Division of Services for the Deaf and Hard of Hearing (DSDHH), as the contract administrator, is inviting sister agencies, individual interpreters/transliterators, and interpreting agencies, whether active on the ISVL or not, to attend upcoming listening sessions.

The purpose of these sessions is to gather feedback on possible changes to the contract from current and potential contractors or NCDHHS divisions who use the ISVL. This feedback could include but is not limited to changes to travel and portal calculations, changes to hourly rates, cancellation policies, and invoicing. Two sessions will be held virtually and one in-person with more sessions may be added if needed to gather the feedback necessary. Additionally, the sessions provide an opportunity for detailed explanation of changes to the contract, as well as to answer questions about contract terms.