Employment Opportunity




invites applications for the position of: 

Hard of Hearing Services Specialist

invites applications for the position of: 
Hard of Hearing Services Specialist

JOB CLASS TITLE: Human Services Coordinator III




DEPARTMENT: Dept of Health and Human Services


DIVISION/SECTION: Services for the Deaf and Hard of Hearing



$36,761.00 - $58,006.00 Annually


RECRUITMENT RANGE: $36,761.00 - $45,072.00






APPOINTMENT TYPE: Permanent Full-Time


WORK LOCATION: Mecklenburg County


OPENING DATE: 09/21/16


CLOSING DATE: 10/05/16 5:00 PM Eastern Time



Salary Grade / Equivalent: 68; Recruitment Range: $36,761.00 - $45,072.00

The NC Department of Health and Human Services (DHHS), in collaboration with its partners, protects the health and safety of all North Carolinians and provides essential human services.
The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.

This Hard of Hearing Services
Specialist works primarily with the statewide Hard of Hearing services team and serves in the Charlotte Regional Center in Charlotte, NC. This position typically works with persons who are hard of hearing, late-deafened, and older adults in the 10 largely urban counties of NC and travels within and occasionally outside the region.  Job responsibilities include the following:

  • Provide advocacy, information and referral, skill development to enhance communication skills Develops and facilitates hard of hearing support groups and/or other resources
  • Provide consultation services to families, employers, etc. and assistance in regards to telecommunication access, including telephone equipment and various assistive technologies both in groups and/or individuals in a variety of settings including but not limited to homes and skilled care facilities
  • Provide education and public presentations to agencies and organizations in the areas of DSDHH programs, hearing loss, sensitivity, awareness, and legislation as it relates to issues affecting those with hearing loss
  • Participates in community events such as health & wellness fairs, hearing screenings, job fairs and other events promoting equal communication access
  • Due to nature of duties, position may require an adjusted schedule to work after normal working hours, including evenings and week-ends



To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

  • Prior working knowledge of and skills in assessing clients who are Hard of Hearing for the purpose of determining service needs
  • Proven ability to work with individuals who are Hard of Hearing to develop plans using person centered planning strategies and tools to best meet their needs
  • Professional knowledge of and skills in supportive counseling techniques
  • Possess the skills necessary in identifying community resources for meeting the needs of the target population
  • Proven ability in developing strategies for community outreach
  • Demonstrated skill in developing and delivering presentations to a variety of public audiences
  • Knowledge and/or training in one or more of the following: resources, assistive devices (including hearing aids), techniques and other tools to assist in achieving equal communication access including laws, consumer organizations, etc.
  • Proven ability to communicate effectively with adults, especially senior adults with hearing loss.
  • Proficient in the use of computer applications and software to include: Excel spreadsheets; Microsoft Word; and databases

Management Preferences:

  • Extensive knowledge of ADA and related advocacy laws as they pertain to working with Hard of Hearing populations
  • Excellent public speaking skills



Master's degree in a human services field such as social work, counseling, psychology, special education, deaf education, or rehabilitation counseling or related curriculum and one year of experience in social work or counseling, preferably with the client population
Bachelor's degree in one of the above fields and two years of social work or counseling experience; or graduation from a four-year college/university and four years of experience in counseling or a related human services field providing experience in the techniques of casework, group work, or community organization
An equivalent combination of education and experience.



The Department of Health and Human Services (DHHS) selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.
Please make sure you complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.
For technical issues with your applications, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 919-855-3517.