Professionalism, Customer Service, and the CPC (.7 CEUs)

Workshop Description:   Come together with other working interpreters and explore what it means to be a professional interpreter.   Take a walk through RID’s Code of Professional Conduct to ensure you are well-versed in the tenets and can stay in compliance.  Along with discussing professional and ethical conduct, we will begin to tackle the elusive “it depends” by delineating factors that influence decision making given the specifics of an assignment.  We will top off our discussion with a look at customer service to further refine our professional conduct and to ensure that our customers are consistently satisfied with our service.

Presenter Bio:  Pam King received her first interpreting credential and began interpreting at East Carolina University while still an undergraduate student double majoring in Psychology and Sociology.  After graduating in 1985, she took a position as a staff interpreter at ECU.  In 1989 she entered graduate school pursuing a Master of Arts in Education in History.  While in graduate school, she began free-lancing.  Upon completion of her Master’s degree, though becoming a certified and licensed teacher, she decided to remain a free-lance interpreter, and she has been free-lancing ever since.  With over thirty years of interpreting experience, Pam has a wealth of knowledge to share with working interpreters, and workshops provide an outlet for the teacher side of her soul.