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Professionalism, Customer Service, and the CPC (.7 PS CEUs)

  • Blue Ridge Community College 180 W Campus Dr, Bldng: Patton, RM 150 Flat Rock, NC (map)

Workshop Description:

Come together with other working interpreters and explore what it means to be a professional interpreter. Take a walk through RID’s Code of Professional Conduct to ensure you are well-versed in the tenets and can stay in compliance. Along with discussing professional and ethical conduct, we will begin to tackle the elusive “it depends” by delineating factors that influence decision making given the specifics of an assignment. We will top off our discussion with a look at customer service to further refine our professional conduct and to ensure that our customers are consistently satisfied with our service.

Presenter:

Pam King, M.A.Ed., CI and CT: Pam King received her first interpreting credential and began interpreting at East Carolina University in 1985. When she began graduate school in 1989, pursuing a Master of Arts in Education in History, she began free-lancing. Upon completion of her Master’s degree, she decided to remain a free-lance interpreter and continued free-lancing for the next 28 years. She has just taken a full-time position with DSDHH to pursue one of her passions: training and mentoring interpreters.

Earlier Event: October 27
NCITLB Board Meeting
Later Event: November 6
Name Signs (.2 PS CEUs)