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Eastern - "Professionalism, Customer Service, and the CPC" (.6 CEU PS)

  • Wilson Community College 902 Herring Avenue, Building E, Rm 102 Wilson, NC 27893 (map)

This workshop is now full. 

Workshop Description:   Come together with other working interpreters and explore what it means to be a professional interpreter.   Take a walk through RID’s Code of Professional Conduct to ensure you are well-versed in the tenets and can stay in compliance.  Along with discussing professional and ethical conduct, we will begin to tackle the elusive “it depends” by delineating factors that influence decision making given the specifics of an assignment.  We will top off our discussion with a look at customer service to further refine our professional conduct and to ensure that our customers are consistently satisfied with our service.

Presenter Bio:  Pam King received her first interpreting credential and began interpreting at East Carolina University while still an undergraduate student double majoring in Psychology and Sociology.  After graduating in 1985, she took a position as a staff interpreter at ECU.  In 1989 she entered graduate school pursuing a Master of Arts in Education in History.  While in graduate school, she began free-lancing.  Upon completion of her Master’s degree, though becoming a certified and licensed teacher, she decided to remain a free-lance interpreter, and she has been free-lancing ever since.  With over thirty years of interpreting experience, Pam has a wealth of knowledge to share with working interpreters, and workshops provide an outlet for the teacher side of her soul.  


When:   April 30, 2016    
Where: Wilson Community College, 902 Herring Avenue, Wilson, NC 27893
          Building E, room 102 (behind DelMastro Auditorium)
Time:    Registration- 8:30-9:30AM   Workshop-9:30AM-4:30PM (lunch included)    
Cost:     Early Bird-$25.00- NCRID members-registration must be received by
              April 15, 2016
              $40.00-non-NCRID members-received by April 15, 2016
     After April 15-$30.00- NCRID members and $45.00-non-NCRID
     members

                     Student registration will be free if an NCRID member, if not $10.00


Language of Presentation:  This training will be conducted in English.   Interpreters will be provided upon request. For accommodations contact Debbie Batts at 252-230-5081 or dbatts1@nc.rr.com at least 2 weeks before the workshop.

Refund and Cancellation Policy:  All refund requests must be in writing. The requests should be emailed to the treasurer, Rosy Donnenwirth, at rosyadell@aol.com. A 10% administration fee will be assessed on ALL refunds.  No refunds, except for medical emergencies, will be issued past April 15, 2016.

Later Event: May 21
NCRID Board Meeting